Reference

How moonstar Handles Your Privacy

We keep this straightforward — your personal information stays protected when you deposit through bKash, Nagad, or Rocket and access your account. This policy explains what we collect, why we hold it, and how you stay in control of your own data.

Data ProtectionPayment PrivacyAccount ControlTransparent Practices
Browse the Lobby Read FAQ
moonstar How moonstar Handles Your Privacy
PRIVACY HELP CHANNELS

How to Reach Us About Your Data

If you have questions about how your information is handled, or want to make a data request, our team is available through multiple channels. We aim to respond to privacy-related queries promptly because your data concerns should never sit in a queue indefinitely. Reach out through whichever path suits your routine — whether you prefer typing on mobile or sending a detailed email from your desktop.

Live Chat Open live chat from any page on moonstar. Tap the chat icon, select the privacy or account category, and a support agent will handle your data query directly.
Email Support Send a detailed privacy request to our support email. Include your registered mobile number and a description of what you need — data export, correction, or deletion.
Account Settings Some privacy preferences can be managed directly from your account dashboard. Log in, head to settings, and adjust notification preferences, marketing consent, or visibility options without waiting for a support response. Changes apply immediately to your profile.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We operate on a principle of minimal collection — we only ask for what we actually need to run your account and process payments through bKash, Nagad, or Rocket. Every layer of data handling has a specific purpose, from identity verification at signup to encrypted storage of your transaction history. Below is how each part works in practice so you can see exactly what happens behind the scenes when you interact with moonstar.

Encryption at Rest

Your payment details and personal documents are encrypted using industry-standard protocols before they hit our servers. Even internal teams cannot view raw card numbers or wallet PINs. Data at rest stays locked until a verified process needs it for a transaction or compliance check.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the platform. No cookie stores your bKash, Nagad, or Rocket credentials. You can clear cookies from your browser settings at any time — you will simply need to log in again on your next visit.

Account Security

Your account is protected by a mobile-verified login flow. When you sign in from a new device, we send an OTP to your registered number. Failed login attempts trigger a temporary lock. We never ask for your full password or payment PIN through chat or email — anyone who does is not us.

Data Retention

Transaction records are retained as long as applicable financial regulations require. Session logs, device fingerprints, and browsing behaviour data are purged on a rolling schedule. Once you request account deletion and we verify ownership, personal data is removed within the timeframe stated in our confirmation email.

Who to Contact

For any privacy concern — access requests, corrections, objections to processing, or deletion — reach our data team through live chat or email support. State your registered mobile number and what action you need. We confirm receipt and provide a timeline for resolution so nothing gets lost.

How to Request Changes

To update stored information, log into your moonstar account, open settings, and edit your profile fields directly. For changes that need verification (name, registered mobile number, linked wallet), submit a request through support with a photo of your valid ID. Verified changes reflect on your account within a short processing window.

Common Questions About Your Data and Privacy

These are the questions our support team receives most often about privacy, data access, and how personal information is managed on moonstar. If your specific concern is not covered here, reach out through live chat or email and we will give you a direct answer.

We collect your name, email address, mobile number, and date of birth during registration. When you add a payment method like bKash, Nagad, or Rocket, we store wallet identifiers needed to process transactions but never your full PIN or password for those services.

We share data only with payment processors (bKash, Nagad, Rocket, Upay, or bank transfer providers) to complete your deposits and withdrawals, and with fraud-detection partners. We do not sell or rent your personal information to advertisers or data brokers under any circumstances.

Contact our support team via live chat or email and request a data export. Include your registered mobile number for verification. We compile your stored information into a readable format and send it to your registered email address once the request is verified and processed.

Yes. Submit a deletion request through support with your registered mobile number and a brief identity confirmation. Once verified, we remove your personal data from active systems. Some transaction records may be retained where required by applicable financial law in your region.

Payment identifiers are encrypted before storage and never stored alongside your login credentials. We do not retain your full wallet PIN. Transaction processing happens through encrypted channels between our servers and the payment provider, reducing exposure of sensitive details at every step.

We use session cookies for login persistence and analytics cookies to understand platform usage patterns. Neither type stores payment credentials. You can disable or clear cookies through your browser or device settings — doing so will log you out and may reset your display preferences.

Active account data stays as long as your account is open. Transaction logs are retained per applicable financial regulations. Browsing session data and device fingerprints are cleared on a rolling cycle. After account deletion, personal data is removed from active systems within the timeline confirmed in our response to you.

Yes. If we detect unauthorised access to personal data that could affect your account, we notify you by email and in-app message. The notification explains what happened, what data was involved, and what steps we recommend — such as changing your password or reviewing recent transactions.

Access to moonstar and how your data is processed depend on local law and eligible regions. If regulations in your area change in a way that affects how we handle your information, we communicate that change directly to your registered email before any new processing begins.

Log into your account, open settings, and select the field you want to change. Changes to your registered mobile number or linked bKash, Nagad, or Rocket wallet require identity verification — submit a request through support with a photo of your valid ID and the update is applied once confirmed.

Related pages

moonstar Bangladesh moonstar App Rawalpindi Royal Cards Daily Spin Bangladesh Register